Where There Is Waste There Is Opportunity
“Healthcare doesn't exist to make payers rich or to give doctors employment. It exists to treat patients. And to give people that are sick, that are least capable of fighting a system stacked against them, support. This is one of the big paradoxes in healthcare that we're working to overcome.”
Almost a third of healthcare spending goes towards administrative costs, and it’s been noted that at least half of this administrative spending is wasteful.
In this episode we talk about waste in healthcare, and then pull back the curtain to talk about the building of digital health OG, Zocdoc.
From a founder separation to completely pivoting their business model, to losing 90% of revenue at the beginning of COVID, to doubling the number of providers on the platform last year, Founder and CEO Oliver Kharraz, M.D. is an open book.
Join hosts Halle Tecco and special guest host Steve Kraus as we get an inside look into the strategic pivots, challenges, and innovations that have shaped Zocdoc under the stewardship of its Founder and CEO, Oliver Kharraz, M.D.
Topics covered:
How many doctors appointments are booked online, and how that compares to other industries like aviation and restaurants
Why we have so many rules in healthcare
Why patients are choosing providers who offer telemedicine, but still prefer in-person visits
If generative AI can solve for a lot of the laborious manual tasks in healthcare
The Zocdoc story
About Oliver Kharraz, M.D.
Frances Haugen is an advocate for accountability & transparency in social media. Born in Iowa City, Iowa, Frances is the daughter of two professors and grew up attending the Iowa caucuses with her parents, instilling a strong sense of pride in democracy and responsibility for civic participation.
Frances holds a degree in Electrical and Computer Engineering from Olin College and a MBA from Harvard University. She is a specialist in algorithmic product management, having worked on ranking algorithms at Google, Pinterest, Yelp and Facebook. In 2019, she was recruited to Facebook to be the lead Product Manager on the Civic Misinformation team, which dealt with issues related to democracy and misinformation, and later also worked on counter-espionage.
Listen
Transcript: